Happy Valley Pet Services Earns Esteemed
2016 Angie’s List Super Service Award
Award reflects company’s consistently high
level of customer service
Happy Valley Pet Services has earned the home service industry’s coveted Angie’s List
Super Service Award, reflecting an exemplary year of customer service to
members of the local
services marketplace and consumer review site in 2016.
This
achievement is particularly significant as Angie’s List experienced
unprecedented member growth in 2016. More than 1.6 million consumers, many of whom
were eager to quickly hire highly qualified service pros, joined Angie’s List after
the company added a new, free membership tier.
“Companies
that can meet higher demands without missing a beat in their exemplary
performance standards truly do stand apart from their peers,” said Angie’s List
Founder Angie Hicks. “Only a fraction of the Pet Sitting and Dog Walking companies in Portland were able to do it.”
Angie’s
List Super Service Award 2016 winners have met strict eligibility requirements,
which include an “A” rating in overall grade, recent grade, and review period
grade. The SSA winners must also be in good standing with Angie’s List, pass a
background check and abide by Angie’s List operational guidelines.
Service
company ratings are updated daily on Angie’s List as new, verified consumer
reviews are submitted. Companies are graded on an A through F scale in areas
ranging from price to professionalism to punctuality.
For
more than 21 years, Angie’s List restricted access to its verified reviews to
consumers who paid membership fees. When the company removed that barrier, some
companies worried that the new, non-paying members would not be as engaged as
members of the past. Experience has shown, however, that these newly added members
are just as engaged – across all age groups – as prior members. Also, because
the company continues to adhere to its review verification process, there has
been no degradation of review quality.
“The
biggest change at Angie’s List is that we are connecting even more consumers to
high quality service professionals,” Hicks said. “And that’s good for
everyone.”
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Angie's List helps facilitate happy
transactions between more than 4.5 million consumers nationwide and its
collection of highly rated service providers in more than 720 categories of
service, ranging from home improvement to health care. Built on a foundation of
more than 10 million verified reviews of local service, Angie's List connects
consumers directly to its online marketplace of services from member-reviewed
providers, and offers unique tools and support designed to improve the local
service experience for both consumers and service professionals.
